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Web Host Wizards Documentation
Everything you need to know to get started with our control panel. If you need further assistance you can reach out to our tech support anytime!
Customer Portal
To access the control panel, you must first login to the customer portal and then navigate to Services > Manage Service > Login to control panel.
01. Websites
Installation
1. Choose Production or Staging Website
2. Start from scratch or use an app like WordPress
3. Enter your domain name (example.au)
2. Start from scratch or use an app like WordPress
3. Enter your domain name (example.au)
When a website has been created, you will be able to access the full menu and hosting tools simply by clicking on the website in your 'Websites' tab from the side menu.
Installation
1. Install App (We only offer WordPress for the time being)
2. Fill in the credentials
3. Click the install button
2. Fill in the credentials
3. Click the install button
Management
You can click on the 'Manage' button on any website in your Apps list. This will bring up a menu with options to login to your WordPress dashboard and more.
You can access the full suite of hosting tools by clicking on the specific website in the 'Websites' tab.
Information
The file manager contains all website files and folders
Creating a database
1. Navigate to Websites > Database
2. Create a new database
Database Management
In this panel you can access PHPMyAdmin and also manage your database, including managing users and uploading/downloading your website database.
Information
Here you can view Bandwidth and Visitor numbers.
Note
This is currently in Beta and may not reflect 100% accurate measurements.
Information
Retaining backups are done nightly on all websites and kept in cloud storage for 30days. You can restore any backup from within the last 30 days.
Restore Backups
To restore a backup, select any backup listed and then click the 'restore' button on the right side of screen. This will give you a choice to restore the website/email or both.
Here you can request a free SSL from let's encrypt for your website/mail domains.
Redirects
You can setup 301/302 redirects
Optimization
This gives you the option to Enable/Disable 'Opcode caching'. We recommend keeping this enabled.
FTP
Here you create/manage your FTP accounts. When an account is created you will be able to manage user directory access and passwords.
Developer Tools
Here you can manage your PHP configuration, create cronjobs and enable redis.
02. Website Importer
Note
Import
1. Click New Import
2. Choose the control panel your are importing from, either cPanel or Plesk.
3. Follow the instructions and upload your backup
4. Review the import and confirm the details
When the import is complete, you will be able to see your website in the 'Websites' menu tab.
2. Choose the control panel your are importing from, either cPanel or Plesk.
3. Follow the instructions and upload your backup
4. Review the import and confirm the details
When the import is complete, you will be able to see your website in the 'Websites' menu tab.
03. Emails
1. Navigate to the 'Email' menu in the sidebar or topbar navigation
2. Click on 'Add Account'
3. Create the email address
4. Enter the mailbox type (Mailbox or Forwarder)
5. Enter the name for the sender and password
6. Click the 'add' button in the bottom right corner
The DNS records required for mail are added automatically to every new domain created in the panel.
If you are using an external DNS provider then you will need to make sure you input the following records in your external providers DNS zone
SPF
v=spf1 +mx +a +include:mxroute.com ~all
DMARC
v=DMARC1; p=quarantine;
A Record
mail.yourdomain.com.au - 194.29.100.201
You can activate DKIM in the 'Domain' section of the websites panel, which will reveal the required DNS records.
If your website's nameservers are pointing to Web Host Wizards already, you only need to activate DKIM and the rest is automatic.
If you are using an external DNS provider, you will need to manually input the respective records shown in your domain panel, into your external DNS provider's DNS Zone
Note: The above records are for example purposes only. Do not input the above records.
You can find the link to Web Host Wizards webmail in the 'Emails' tab. Websites > Your Website > Emails.
Alternatively you can go directly to - magicmail.webhostwizards.net.au and sign in with your email/password.
You can find IMAP/POP3 details by navigating to Emails > Your Email > Email Client Settings at the very bottom of the screen.
To receive mail in your 3rd party mail client you can use port 993 or 995
To send mail through your 3rd party mail client you can use port 587 or 465
Unfortunately you will need to test yourself which port is working, as it can differ depending on the mail client. We recommend 995 and 587 respectively. We understand our control panel states otherwise in the settings, however this is Enhance control panels default setting and we are unable to change it.
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*Please note that our support for 3rd party mail clients is limited. If the emails are working through our webmail instance at Web Host Wizards without issue, then it is most likely an error with the specific mail client or incorrect connection details. Need help?
Web Host Wizards' support for email is limited. We utilize MXroute as our email partner. All emails pass through MXroute filters when sending and receiving mail. For third-party mail client connections, such as Gmail and Outlook, we can assist with all records. However, there is little we can do if all records are correct and mail is not sending to certain domains/email accounts or if the mail software is rejecting our inputs and server connection.
04. Logs
This displays the server logs for websites and backups
05. Packges
This displays your current subscription package and stats including disk space, bandwidth etc.
You can upgrade/downgrade your package here by click on the 'Buy Package' button in the top right of screen.
You can upgrade/downgrade your package here by click on the 'Buy Package' button in the top right of screen.
06. Users
Here you can invite users to join your control panel to manage websites.
07. Integrations
Information Coming Soon
You can follow the prompts to connect your Slack account here. From there all logs related to websites, backups etc will be sent to your connected Slack channel.
Our aim is build with an aim to simplify WordPress hosting and reduce control panel bloat. In our control panel you have all the features you need to manage domains, websites, databases, backups, emails and more.
We are constantly updating our docs, if you require assistance don't hesitate to reach out!
