Terms of Service

The Terms of Service (TOS) are the rules and regulations that specify guidelines for using our services. Use of our services is subject to these terms. Please read them carefully and ensure that you understand and agree to all parts. Use of Web Host WIzards services implies agreement with these terms!

Web Host Wizards provides web hosting services to people all around the world. We have the responsibility to protect each client and provide them with the best service possible. The following guidelines were designed to ensure that our services remain of the utmost quality. Please read very carefully before ordering and/or using Web Host Wizards services.

Content

All services provided by Web Host WIzards may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any law is prohibited. This includes, but is not limited to copyrighted material, a material we judge to be threatening or obscene, or material protected by trade secret and another statute. The subscriber agrees to indemnify and hold harmless Web Host WIzards from any claims resulting from the use of the service which damages the subscriber or any other party.

Note: Pornography and sex-related merchandising are prohibited on any Web Host WIzards server. This includes sites that may infer sexual content or Link to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to Web Host WIzards servers or any other server on the Internet. Links to such materials are also prohibited. Contact our sales department for any clarifications.

Examples of non-acceptable content

a.) Pirated software

b.) Bulk Email related products

c.) Pornography

d.) Hacking/cracking related websites

e.) Warez and/or copyrighted MP3s

f.) Material illegal under United States of America law

g.) Sites containing or linking to material that may be considered detrimental to the public health, safety, or welfare. (Such as, but not limited to Anarchists Cookbook, bomb-making, weapon information, or anything else that may be considered detrimental or illegal.)

Web Host WIzards will be the sole arbiter as to what constitutes a violation of this provision and reserves the right to deactivate and remove any site at any time for any reason.

Copyright Violations

Web Host WIzards will respond to all reports of infringement that are formatted in accordance with the Digital Millennium Copyright Act and any other applicable copyright laws. Notices of infringement that do not comply with this act will not be processed. We will act in accordance with the DMCA when handling infringement reports.

System Resource Usage

If Web Host WIzards system administration team determines that an account is utilizing an unacceptable amount of system resources, Web Host WIzards may temporarily deactivate the account in question. If Web Host WIzards staff deems necessary, an eviction notice may be sent to the customer of an offending account providing them with seven

(7) days in which to either upgrade to a VPS or other hosting solution as recommended by Web Host WIzards staff or locate a new provider. This only occurs in extreme cases; Web Host WIzards will do all it can to assist customers prior to this scenario.

Web Host WIzards will be the sole arbiter as to what constitutes a violation of this provision. Because of the nature of this provision, each account will be considered and analyzed individually.

Backups

Web Host WIzards performs nightly backups of Web Hosting, Reseller Hosting and WordPress hosting servers; however, these backups are for Web Host WIzards administrative purposes only, and are in NO WAY GUARANTEED! Customers are responsible for maintaining their own backups on their own personal computers. Web Host WIzards does not provide any sort of compensation for lost or incomplete data in the event that backups do not function properly (even if the malfunction was due to negligence on Web Host WIzards part). We will do our best to ensure complete and accurate backups, but assume no responsibility for this duty. Always back your site up to your personal computer! We make no guarantees about the availability of backups.

While our Backups system supports almost any characters for filenames (UTF-8), there are special characters/symbols that are generally best avoided as there are specific limitations across various filesystems and storage destinations which can cause unintended issues with your backups. This list is not exhaustive and is meant to help determine and avoid errors regarding filenames and your backups.

Unsolicited Email (SPAM)

SPAMing, or the sending of unsolicited email, from a Web Host WIzards server or using a return email address that is maintained on a Web Host WIzards server, is STRICTLY prohibited. Using SPAM to advertise a site hosted on Web Host WIzards network also constitutes as a violation of this provision. Web Host WIzards will be the sole arbiter as to what constitutes a violation of this provision. Sites found to be in violation of our SPAM policies will be immediately deactivated.

For anyone intentionally spamming on our systems, we reserve the right to bill them at a rate of $90/hour for any cleanup, research, and related work from their illegal activities.

Help us STOP SPAM! Please email our abuse department immediately to report a violation of our SPAM policies.

Support Abuse

At Web Host WIzards, we always treat our customers with the utmost respect. In return, we expect the same from you. If our staff feels that you are consistently addressing them in a demeaning or rude manner, your account may be suspended and you may be asked to take your business elsewhere. In the event that we terminate service for support abuse, customers will be given ten (10) days notice to find a new host.

Server Abuse

Any attempts to undermine or cause harm to a Web Host WIzards server or customer of Web Host WIzards is strictly prohibited.

Web Host WIzards will be the sole arbiter as to what constitutes a violation of this provision. Accounts found in violation of this provision will be subject to immediate account deactivation. Web Host WIzards will turn all available information about abuse incidents, including customer contact data, over to the proper authorities and press charges.

Cancellation

Cancellations are processed by our Billing department. To cancel an account, a cancellation request via Laboratory ( dungeon.webhostwizards.com.au ) must be submitted. The following information is required when submitting a cancellation request in Laboratory ( dungeon.webhostwizards.com.au  ):

a.) The primary domain name on account

b.) Confirmation that you have downloaded a backup of all necessary files

The above information is required for the protection of all customers to ensure only account owners are able to cancel accounts.

Payments and Billing

We will provide you with at least ten (10) days’ notice of your renewal pricing before the payment due date for monthly, annual, or longer-term plans. Unless otherwise provided, Web Host Wizards will automatically bill your payment method on file with seven (7) days before the payment due date. You expressly acknowledge, agree, and authorize us to automatically bill the applicable fee and/or charge your credit card or other payment methods on file for each Renewal Term, unless you terminate or cancel the Services prior to such charge as provided in this section. All fees are billed in United States Dollars (“USD”) and are subject to change with prior notice to you.

Web Host Wizards is only able to automatically collect payment from customers with credit cards stored on file. All other payment methods (e.g. PayPal one time payments) must be initiated manually by you. It is your responsibility to ensure that all fees are paid no later than their payment due date.

As a customer of Web Host Wizards, it is your responsibility to ensure that all billing information on file with Web Host Wizards is accurate and that any credit card or other automated payment methods on file has sufficient funds for processing. You are solely responsible for any and all fees charged to your payment method by the issuer, bank, or financial institution including, but not limited to, membership, overdraft, insufficient funds and over the credit limit fees. Web Host Wizards screens all orders for fraud. In certain cases, if your account is flagged for fraud, your order will not be processed. Web Host Wizards has no liability for not providing Services, including third-party services if your account fails the fraud screen.

Price Change

Web Host Wizards reserves the right to change prices or any other charges at any time. We will provide you with at least thirty (30) days notice before charging you with any price change on any annual or longer-term plans. It is your sole responsibility to periodically review pricing on our website and billing information provided by Web Host Wizards through the client area or through other methods of communication, including notices sent or posted by Web Host Wizards.

Late Payments

Any account not paid in full by the end of the Term will be given a seven (7) day grace period. If payment is not made within the seven (7) day grace period, Web Host Wizards reserves the right to suspend your Services. Web Host Wizards reserves the right to terminate Services thirty (30) days after the payment due date.

Web Host Wizards is not responsible for any damages or losses (including of any data) as a result of suspension or termination for non-payment of your account. In addition, Web Host Wizards reserves the right to refuse to reactivate your Services until any and all outstanding invoices have been paid in full.

Money Back Guarantee and Refund Policies

The 45 Day Money Back Guarantee applies to the following services only:

  • Shared Web Hosting
  • Reseller Hosting
  • WordPress Hosting

A 15 Day Money Back Guarantee applies to the following services only:

  • Cloud VPS Hosting

The 15 or 45 Day Money Back Guarantee does not apply to nor are refunds available for the following additional services:

  • Domain Name Registration, Domain Name Transfer, Domain Name Renewal
  • Domain Name ID Protection (Whois Privacy)
  • Dedicated IP Addresses
  • SSL Certificates
  • SiteLock Website Security
  • Weebly Website Builder
  • SpamExperts E-mail Services
  • Marketgoo SEO Services
  • VPS Daily Remote Backups
  • WHMCS Licences
  • LiteSpeed Licences
  • cPanel Licences
  • CloudLinux Licences
  • Imunify360 Licences
  • Paid Migration Service

Note that the 15/45 day period ends exactly 15/45 days from the day on which account was originally activated (not the day the order was placed). It is not valid towards account renewals. The Money Back Guarantee is VOID if your account violates our Terms of Service, Service Agreement, or any of our policies in place. Setup fees are non-refundable. External services, such as but not limited to, dedicated IP addresses, installation charges, etc., are non-refundable.

Outside of the Money Back Guarantee, Web Host Wizards has a no refund policy.

Web Host Wizards account credits issued to accounts are not eligible for a refund and will remain on the account for two (2) years after the last hosting account is canceled. If the service credit is not utilized within that time frame, said service credit is forfeited and You hereby agree to release Web Host Wizards from all liability for use of such service credits.

Free Migration Policies

At Web Host Wizards, we offer free website migration service for all the customers who have an existing website with another hosting provider and want to switch to us.

The free migration service applies to the following services:

  • Web Hosting
  • WordPress Hosting
  • Reseller Hosting
  • Cloud VPS

Free Migration Service important notes:

  • The website migration service does not include transferring of a domain name.
  • You can request a free migration within the 60 days from the moment your order is activated
  • We can migrate up to 50 cPanel accounts (website files, MySQL databases, and email data) — free of charge.
  • We can migrate up to 10 non-cPanel accounts (website files and MySQL databases) — free of charge. Email data for non-cPanel accounts can be transferred only through Imapsync (IMAP transfers tool).

Should you require additional migrations above what is included with our free migration service or after 60 days, additional charges are applicable.

Base pricing is outlined below, however, discounts may be offered for bulk migrations:

  • $10 per cPanel Account (cPanel Migrations
  • $10 per website (non-cPanel Migrations)

Free Domain Name For Life Policies

Customers that sign up for a Web Host Wizards hosting plan and choosing 12, 24 or 36 months as the billing cycle will receive a complimentary free domain registration for life.

The Free Domain For Life Registration applies to the following extensions only: .com, .net, .org, .info, .biz, .name, .co.uk, .uk, .eu, .es, .com.es, .in, .ro, .com.au, .net.au, .nl.

And the following hosting plan types:

  • Web Hosting
  • WordPress Hosting
  • Reseller Hosting
  • VPS Hosting

Note that this offer is valid for new domain name registrations only. The free domain name must be ordered during sign up (new customers only).

If you cancel within the 15/45 Day Money Back Guarantee, you will be refunded 100% of your payment minus the current cost of the domain name registration. The domain name will be registered in the client’s name and contact information.

Unless otherwise specified, this offer is only valid for the first term/invoice. One free domain name per account that must be used as a primary domain for the hosting service. As long as the Web Host Wizards hosting service will remain active, we will renew the domain name for free. In case the Web Host Wizards hosting service is canceled and the domain name registration is kept active, future invoices will be billable at regular contract term pricing. If you have any questions about this offer, please contact our Sales Department prior to placing your order.

Prohibited Persons (Countries, Regions, Entities, and Individuals)

Certain entities and individuals are prohibited from registering for and using our services pursuant to export and control laws and trade and economic sanctions imposed by the U.S. or other governments, as applicable. In particular, without limitation, the U.S. Department of the Treasury, through the Office of Foreign Assets Control (“OFAC”), prohibits U.S. companies from engaging in all or certain commercial activities with certain sanctioned countries or regions (each a “Sanctioned Country/Region”) and certain individuals, organizations or entities, including without limitation, “Specially Designated Nationals” (“SDN”) listed by OFAC. By using our services you represent and warrant that you are not located in a Sanctioned Country/Region or listed as an SDN. Unless otherwise provided with explicit written permission, Web Host Wizards also does not register and prohibits the use of any of our services in connection with, any Country-Code Top Level Domain Name (“ccTLD”) for any Sanctioned Country/Region.

Failure to Follow Policies

Failure to fully comply with these terms is grounds for account suspension and/or deactivation. Any accounts and/or servers contained within Web Host Wizards’s network must adhere to the above policies.

We reserve the right to remove any account without prior notice. Our normal policy is a warning first, and account deactivation the second offense, but no warning is required.

Web Host Wizards reserves the right to deactivate and remove any site hosted on our servers that contains any content that it deems in its sole discretion to be unacceptable, undesirable or contraindicated.