Terms & Conditions

It is the customer's responsibility to cancel subscriptions. If you do not submit a cancellation request before your subscription renews, we cannot provide refunds. Please make sure you are aware of the subscription costs and renewal dates associated with your hosting plan.

It is the customer's responsibility to manage and cancel subscriptions. Refunds are not provided for change of mind, non-use, or forgetting to cancel a subscription.

Web Host Wizards only issues refunds in cases where the hosting service was unavailable for extended periods (48+ hours consecutively) due to a proven issue on our infrastructure, and no resolution or workaround was provided.

Minor service interruptions, customer misconfiguration, or failure to use the service do not qualify as grounds for a refund.

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If you have an ongoing subscription with us, the payment will be attempted one day before the subscription renewal date.

For Shared Hosting plans (Sorcery, Mastery, Wizardry), payments are due within 72 hours of the due date.

For VPS Hosting plans, payments are due within 48 hours of the due date.

Payment invoices will be sent out 30 days prior to your subscription renewal for annual subscriptions, 14 days for bi-annual subscriptions, and 7 days prior to your subscription renewal for monthly services.

Please note: Subscriptions set up through PayPal or Stripe may not generate a renewal notice before the next billing cycle. It is the customer's responsibility to keep track of their subscription and renewal dates. Please ensure you are aware of these dates to avoid unexpected charges.

If payment is not made by the specified due date, we reserve the right to suspend your service until the due payment is received. Full payment for all outstanding invoices is required before the service can be reactivated.

If a service is suspended or terminated for any reason, Web Host Wizards is under no obligation to provide the customer with a copy of any data associated with the services. Web Host Wizards may provide the customer with a full website backup, if available, for a fee of $200.

Web Host Wizards reserves the right to delete all website and server data for any accounts that fail to make payment within 10 days of the invoice due date.

Customers who wish to cancel their service(s) with Web Host Wizards must submit a notice of cancellation five (5) days prior to their next billing date. If a cancellation request is not submitted at least five (5) days prior to the next billing date, the customer is fully responsible for payment of the next billing period. You can submit a cancellation request through the customer portal or by opening a support ticket.

Your WordPress websites are your responsibility.

Web Host Wizards will not be held accountable for any changes made to your website by the customer that result in broken links, downtime or other issues.

Please make use of the backup and/or staging functions in the control panel before making any changes to your website. This way, you can easily revert to a previous version if needed.

Please note that WordPress development, as well as plugin and theme support, is not included in our standard hosting plans and will incur additional costs. While our support team may assist at their discretion, this is not guaranteed.

Note: Our main service is WordPress hosting

The email service is free, included with your hosting plan.

While it's fully functional for sending and receiving, it doesn't have the same infrastructure or delivery speed guarantees as enterprise grade platforms like Google Workspace or Microsoft 365.

Some delays or limitations (like POP/IMAP refresh times or occasional delivery lags) can occur. For mission critical email, services like Google Workspace and Microsoft 365 are built specifically for high speed and high reliability delivery.

Web Host Wizards offers daily cloud backups. Each backup is kept in our system for 30 days*.

Web Host Wizards will not be held responsible for any consequential damages to your website or business, such as loss of data, lost profits, lost sales, or lost emails. Web Host Wizards will always attempt to restore lost data from our system backups; however, this may not always be successful if the data is corrupted. In such instances, Web Host Wizards will not be held responsible. It is your responsibility to maintain current backups of your website and email account data.

Managed hosting includes regular WordPress maintenance and updates.

We encourage you, as the business and website owner, to understand how the website works, as we do not manage every aspect of the website, only the updates and web server maintenance.

Our Live Chat service is here to assist with:

• Pre-sales questions
• Account onboarding
• Urgent issues requiring immediate guidance

Please note: If our support team is at full capacity or not avaibile, the live chat option will not be visible on the website.

For all other enquiries, or if live chat is unavailable, we recommend using our ticket support system via the customer portal. This ensures your request is handled efficiently and receives the attention it deserves.

Please do not use the contact form on the main website if you are an active customer. All support related enquiries from existing customers should go through the ticket system to ensure proper handling.

We are committed to respectful and constructive interactions. Abuse or disrespect of any kind toward our support team at Web Host Wizards will result in an immediate ban from all support channels and may lead to a sitewide ban, depending on the severity of the infraction. We take mutual respect very seriously.

We employ the use of cookies. By accessing Web Host Wizards, you agree to use cookies in accordance with Web Host Wizards’ Privacy Policy.

Most interactive websites use cookies to retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas and make it easier for visitors to navigate our website. Some of our affiliate/advertising partners may also use cookies.

Unless otherwise stated, Web Host Wizards and/or its licensors own the intellectual property rights for all material on Web Host Wizards. All intellectual property rights are reserved. You may access this content from Web Host Wizards for your own personal use, subject to restrictions set in these terms and conditions.

You must not:

Republish material from Web Host Wizards.

Sell, rent, or sub-license material from Web Host Wizards.

Reproduce, duplicate, or copy material from Web Host Wizards.

Redistribute content from Web Host Wizards.

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas. Web Host Wizards does not filter, edit, publish, or review Comments before they appear on the website. Comments do not reflect the views and opinions of Web Host Wizards, its agents, or affiliates. Comments reflect the views and opinions of the person who posts them. To the extent permitted by applicable laws, Web Host Wizards shall not be liable for the Comments or for any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Web Host Wizards reserves the right to monitor all Comments and to remove any Comments that are considered inappropriate, offensive, or in breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so.

The Comments do not infringe on any intellectual property rights, including but not limited to copyright, patent, or trademark of any third party.

The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material that invades privacy.

The Comments will not be used to solicit or promote business, custom, or present commercial activities or unlawful activity.

You hereby grant Web Host Wizards a non-exclusive license to use, reproduce, edit, and authorize others to use, reproduce, and edit any of your Comments in any and all forms, formats, or media.