Terms & Conditions

• For ongoing subscriptions, payment will be attempted 1 day before renewal.
• Shared Hosting (Apprentice, Sorcery, Mastery, Wizardry) payments are due within 72 hours of the due date.
• VPS Hosting payments are due within 48 hours of the due date.
• Invoices are sent 30 days before annual renewal, 14 days before bi-annual, and 7 days before monthly.
• PayPal or Stripe subscriptions may not generate renewal notices; it’s the customer’s responsibility to track renewal dates.
• If payment isn’t received by the due date, we may suspend the service until full payment is made.
• Accounts unpaid 7 days after the invoice due date may have all website and server data deleted.
• Web Host Wizards is not obligated to provide data for suspended or terminated services, though a full backup may be available for $200.
• To cancel, submit notice 3 days before your next billing date via the customer portal or support ticket.

• Subscriptions renew automatically unless cancelled before the due date. It’s the customer’s responsibility to manage cancellations. No refunds are given for non-use, forgotten cancellations, or change of mind.
• If billed for a subscription you no longer want, we may offer account credit for future hosting or domain services at our discretion. Credit refunds do not apply in all cases, especially for renewals of active services.
• Refunds are only issued if the hosting service is unavailable for 48+ consecutive hours due to a proven issue on our infrastructure, with no resolution or workaround provided.
• Minor interruptions, customer misconfiguration, or failure to use the service do not qualify for a refund.

Live chat is not a guaranteed 24/7 service.

Our Live Chat service is here to assist with:

• Pre-sales questions
• Account onboarding
• Urgent issues requiring immediate assistance (for example: the website is offline).

Please note: If our support team is at full capacity or not available, the live chat option will not be visible on the website.

For all other enquiries, we recommend using our ticket support system via the customer portal. This ensures your request is handled efficiently and receives the attention it deserves.

Please do not use the contact form on the main website if you are an active customer. All support related enquiries from existing customers should go through the ticket system to ensure proper handling.

Your WordPress websites are your responsibility.

Web Host Wizards will not be held accountable for any changes made to your website by the customer that result in broken links, downtime or other issues.

Please make use of the backup and/or staging functions in the control panel before making any changes to your website. This way, you can easily revert to a previous version if needed.

Please note that WordPress development, as well as plugin and theme support, is not included in our standard hosting plans and will incur additional costs. While our support team may assist at their discretion, this is not guaranteed.

Note: Our main service is WordPress hosting

The email service is free, included with your hosting plan.

While it's fully functional for sending and receiving, it doesn't have the same infrastructure or delivery speed guarantees as enterprise grade platforms like Google Workspace or Microsoft 365.

Some delays or limitations (like POP/IMAP refresh times or occasional delivery lags) can occur. For mission critical email, services like Google Workspace and Microsoft 365 are built specifically for high speed and high reliability delivery.

Please note: Connecting your emails to third party applications like Gmail or the iPhone Mail app is outside our support scope. We will do our best to assist with any issues, but we cannot guarantee resolution.

Web Host Wizards offers daily cloud backups. Each backup is kept in our system for 30 days*.

The backup storage does not count towards your respective plan usage.

Web Host Wizards will not be held responsible for any consequential damages to your website or business, such as loss of data, lost profits, lost sales, or lost emails. Web Host Wizards will always attempt to restore lost data from our system backups; however, this may not always be successful if the data is corrupted. In such instances, Web Host Wizards will not be held responsible. It is your responsibility to maintain current backups of your website and email account data.

Managed hosting includes regular WordPress maintenance and updates.

We encourage you, as the business and website owner, to understand how the website works, as we do not manage every aspect of the website, only the updates and web server maintenance.

We employ the use of cookies. By accessing Web Host Wizards, you agree to use cookies in accordance with Web Host Wizards’ Privacy Policy.

Most interactive websites use cookies to retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas and make it easier for visitors to navigate our website. Some of our affiliate/advertising partners may also use cookies.

Unless otherwise stated, Web Host Wizards and/or its licensors own the intellectual property rights for all material on Web Host Wizards. All intellectual property rights are reserved. You may access this content from Web Host Wizards for your own personal use, subject to restrictions set in these terms and conditions.

You must not:

Republish material from Web Host Wizards.

Sell, rent, or sub-license material from Web Host Wizards.

Reproduce, duplicate, or copy material from Web Host Wizards.

Redistribute content from Web Host Wizards.

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas. Web Host Wizards does not filter, edit, publish, or review Comments before they appear on the website. Comments do not reflect the views and opinions of Web Host Wizards, its agents, or affiliates. Comments reflect the views and opinions of the person who posts them. To the extent permitted by applicable laws, Web Host Wizards shall not be liable for the Comments or for any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Web Host Wizards reserves the right to monitor all Comments and to remove any Comments that are considered inappropriate, offensive, or in breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so.

The Comments do not infringe on any intellectual property rights, including but not limited to copyright, patent, or trademark of any third party.

The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material that invades privacy.

The Comments will not be used to solicit or promote business, custom, or present commercial activities or unlawful activity.

You hereby grant Web Host Wizards a non-exclusive license to use, reproduce, edit, and authorize others to use, reproduce, and edit any of your Comments in any and all forms, formats, or media.